New Patient Call Scripts

Most practices lose new patients on the phone, not in the chair. The caller asks what a cleaning costs, hears “it depends,” says thanks, and calls the next office on their list. Nobody ever finds out it happened.

These are the twelve calls that decide whether a caller becomes a patient. Each one gives you what to say, why it works, and the specific phrases that quietly cost you bookings.

What's inside

• “How much is a cleaning?” and the price shopper working down a list
• “Do you take my insurance?” without guessing at coverage
• The full new patient booking, start to finish
• The patient who hasn’t been in years and is embarrassed about it
• The anxious caller, and the caller in pain
• Your outgoing voicemail, returning a missed call, and after-hours emergencies
• Confirmation calls that actually reduce no-shows

Who it's for

Front desk teams, office managers, and owners who want the phone answered the same way by everyone, every time.

Format

12 pages, PDF. Instant download after checkout.

Licence

Licensed to a single practice and every location under common ownership. Unlimited staff. Not for resale or redistribution to other practices.

Not legal, financial, or clinical advice. Scripts touching on collections, records release, patient dismissal, and referral incentives are governed by state and federal law that varies by jurisdiction — have your own attorney review your policies before you adopt them.