Front Desk Onboarding System

Front desk hires almost never fail because the person was wrong. They fail because they were shown the software on day one, left with the phone on day two, and quietly judged from day three against a standard nobody ever wrote down.

This is that standard, written down, sequenced across thirty days. It assumes you have no spare manager and no training department, because you do not.

What's inside

• The 30-day plan — day by day, what they do, what they shadow, and what “done” looks like at the end of each day
• Opening and closing checklists — print one per day, initialled at the bottom
• The morning huddle — a ten-minute agenda with a cut-out wall card
• Phone standards — one page, pinned where the phone is answered
• Thirty-day evaluation — twelve scored skills and the five questions to ask them

Who it's for

Owners and office managers hiring administrative staff, especially practices where the last hire did not work out.

Format

Five PDFs, 19 pages total. Instant download after checkout.

Licence

Licensed to a single practice and every location under common ownership. Unlimited staff. Not for resale or redistribution to other practices.

An operations and training resource, not legal or employment advice, and not a compliance programme. Hiring, evaluation, documentation, and termination are governed by law that varies by state. Have your employment counsel review your policies and anything you place in a personnel file.