{"product_id":"front-desk-script-library","title":"The Front Desk Script Library","description":"\u003cp\u003e\u003cstrong\u003eEvery practice has one person who is brilliant on the phone and two who are not. The difference is not personality. It is that one of them knows what to say next.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThis is the complete library: thirty-eight conversations covering everything that reaches the front desk, from the first call to the complaint nobody wants to take.\u003c\/p\u003e\u003ch3\u003eWhat's inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eNew patient calls — 8 scripts, including price shoppers and callers in pain\u003c\/li\u003e\n\u003cli\u003eScheduling and cancellations — 6 scripts, including the same-day cancellation and the repeat no-show\u003c\/li\u003e\n\u003cli\u003eInsurance and money — 7 scripts, including “you told me it would be less than this”\u003c\/li\u003e\n\u003cli\u003eTreatment plan presentation — 6 scripts, including “I need to think about it”\u003c\/li\u003e\n\u003cli\u003eRecall and reactivation — 4 scripts for the revenue already sitting in your database\u003c\/li\u003e\n\u003cli\u003eDifficult conversations — 4 scripts, including the angry billing call and the patient requesting their records\u003c\/li\u003e\n\u003cli\u003ePhone basics — 3 scripts, including after-hours emergencies and the three red flags that go straight to emergency care\u003c\/li\u003e\n\u003cli\u003e10 email and SMS templates, and a one-page objection quick reference\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho it's for\u003c\/h3\u003e\u003cp\u003eAny practice where more than one person answers the phone. Also the fastest way to onboard someone new without sitting beside them for a month.\u003c\/p\u003e\u003ch3\u003eFormat\u003c\/h3\u003e\u003cp\u003e34 pages, PDF. Instant download after checkout.\u003c\/p\u003e\u003ch3\u003eLicence\u003c\/h3\u003e\u003cp\u003eLicensed to a single practice and every location under common ownership. Unlimited staff. Not for resale or redistribution to other practices.\u003c\/p\u003e\u003cp\u003e\u003csmall\u003eNot legal, financial, or clinical advice. Scripts touching on collections, records release, patient dismissal, and referral incentives are governed by state and federal law that varies by jurisdiction — have your own attorney review your policies before you adopt them.\u003c\/small\u003e\u003c\/p\u003e","brand":"Clementine Plus","offers":[{"title":"Default Title","offer_id":49136765730971,"sku":"CP-SCRIPT-38","price":149.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0776\/0638\/7867\/files\/product-03-front-desk-script-library.jpg?v=1785406199","url":"https:\/\/clementineplus.com\/products\/front-desk-script-library","provider":"Clementine Plus","version":"1.0","type":"link"}